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If you’ve already have feedback from a user interview, notes from a internal branstorm, or even support tickets, you can directly add it to Bifocal by creating a Session.

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Create a Session

The best way to add existing feedback to Bifocal is to create new, individual sessions for every single interview or discussion.
  1. Navigate to the Sessions tab and click “Create Session”
  2. Choose from **Live Session **or **Import Existing Feedback. **Since you already have feedback, choose the second option.
  3. Give your session a name and choose the type: Customer or Internal. Let’s say I had a transcript from a customer interview with Susie Doe; I might name the session “Susie Doe” and choose “Customer” for the type. If I had customer support tickets, I might label the Session “Intercom Support Tickets”
  4. Copy and paste all of the text that you want to be analyzed for that session and click “Import Feedback”

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View Transcript and Insights

After you add your raw feedback, Bifocal will begin processing it and extracting insights. Note that this might take a few minutes, especially if you’ve added multiple sessions. After analyzing, clicking on the session will show two tabs:
  1. Raw Feedback: the raw feedback you pasted into the Session when created
  2. Insights: the different insights Bifocal has extracted from the Session. Insights will have a description and quote from transcript that corresponds to the insight.

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Generating Insights and Solutions

After you submit the feedback, Bifocal will begin to generate both Insights and Solutions. Insights transform raw feedback into high-level strategic insights about the user feedback. It includes the exact quote from the transcript that inspired the insights. Insights will populate the Insights tab on the Project. Solutions are ideas for how you could iterate on the prototype based on these insights. It includes a description of the proposed iteration, including which pages might be changed or added. Bifocal will also attach design inspiration that it believes is relevant to the solution based on existing products. This design inspiration helps the coding agent build a great version of the solution by referencing a well-crafted UX from another popular product. Read more about Project Insights and Project Solutions.